FAQ

High-quality products tailored for wholesalers and distributors worldwide.

PURCHASING PROCESS

Start Your Purchasing

From product selection to order placement, we simplify every step to make your purchasing process more efficient and hassle-free.

  1. Product selection

    Visit our website, choose your product, and note down the model number. Then send us your requirements.

  2. Sample fee

    Sample fees may be charged or waived, depending on product value and quantity. Shipping costs shall be borne by the buyer.

  3. Order Processing

    Confirm product specifications, designs, quantities and order details. Our team will arrange production and keep you updated throughout the process.

Order Process

How do I order?

You can follow the belowing steps then order on our website:
www.engineering-machine.com
If you have any special requirements, feel free to contact us.

01

Browse Products

Explore our wide range of products. Use the search bar or filters to find what you need.

02

Request a Quote

On the product page, click the “Request a Quote” button and provide the required details.

03

Receive Quotation

Our sales team will review your request and send you a detailed quotation within 24 hours.

04

Negotiate Terms

If you have any questions or need adjustments, feel free to contact our sales team for further negotiation.

05

Confirm Order

After agreeing on the terms, confirm your order by clicking the “Confirm Order” button in the email.

06

Sign Contract

Our sales team will send you a Sales Contract. Review the contract, sign it, and send it back to us.

07

Make Payment

Proceed with payment as agreed. Choose from options such as wire transfer, Letter of Credit, or PayPal.

Have special requirements? Email our sales team for tailored pricing and clear order guidance.

FAQ

Frequently Asked Questions

Quick answers to common questions. If you can’t find what you’re looking for, feel free to contact our sales team.

Q What types of construction machinery do you supply?
A

We supply a broad range of construction, earthmoving, lifting, paving, drilling, mining, and material handling equipment.

Q Can you help me select the right machine for my project?
A

Yes. Our team can suggest suitable equipment based on your application, working conditions, material requirements, and project needs.

Q Do you offer machinery attachments and spare parts?
A

We can provide compatible attachments, wear parts, and selected spare parts for different types of heavy machinery.

Q Can the equipment be customized?
A

Customization may be available for machine configuration, attachments, operating features, and other project-specific requirements.

Q How do you control product quality?
A

We review key components, assembly processes, machine operation, and shipment preparation according to the product and order requirements.

Q Do you support international shipping?
A

Yes. We can assist with suitable packaging, shipping arrangements, and the documents needed for international trade.

Q What information should I provide when requesting a quotation?
A

Please share the machine type, intended application, preferred specifications, attachments, quantity, and destination so we can prepare an appropriate offer.

Q What after-sales support is available?
A

We provide operation guidance, maintenance information, parts support, and technical communication based on the equipment supplied.

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