High-quality products tailored for wholesalers and distributors worldwide.
China Loong Engineering Machine Co., Ltd. supplies construction, road building, mining, lifting, earthmoving, concrete, drilling, crushing, screening, and related heavy machinery to international B2B customers. The following ordering guide explains how to request a quotation, confirm technical requirements, arrange payment, review production, organize delivery, and obtain after-sales support. Specific commercial terms are confirmed separately for each order according to the equipment, quantity, customization requirements, and destination.
To help us identify suitable equipment and prepare an accurate quotation, please provide as much information as possible about your application and operating conditions. You may inquire about complete machines, attachments, or compatible parts, including excavators, loaders, bulldozers, motor graders, road rollers, asphalt pavers, concrete mixers, concrete pumps, cranes, forklifts, pile drivers, drilling machinery, crushing and screening equipment, grapples, hydraulic breakers, quick hitches, winches, and other construction machinery.
Your inquiry should include the following information where applicable:
Photographs, technical drawings, specification sheets, and videos may be submitted with the inquiry when they are needed to clarify product selection or compatibility.
After receiving your inquiry, China Loong Engineering Machine Co., Ltd. will review the requested configuration and may contact you for additional technical or commercial information. Product recommendations are based on the information supplied by the buyer, so operating conditions and compatibility details should be complete and accurate.
The quotation may include the product description, principal specifications, selected options, quantity, unit price, total price, proposed trade terms, estimated preparation or production schedule, packaging method, and available delivery arrangements. Pricing depends on product configuration, order quantity, customization, raw material or component requirements, packing, transportation, and other order-specific factors.
Any custom engineering, branding, color matching, special attachments, non-standard dimensions, or project-specific documentation must be reviewed before the order is accepted. Samples, drawings, or technical confirmations may be requested when appropriate. A quotation is valid only for the period stated in the quotation and may be updated if the scope, quantity, specification, exchange conditions, freight costs, or other relevant order details change.
An order is considered confirmed only after both parties have agreed on the commercial and technical details and the required order documents have been accepted. Depending on the transaction, these documents may include a formal quotation, pro forma invoice, purchase order, technical specification, configuration list, drawing, or sales contract.
Before confirming the order, the buyer should carefully verify:
Requested changes made after order confirmation may affect price, production arrangements, packaging, and delivery time. Such changes must be reviewed and approved in writing before implementation.
Payment terms are determined according to the product type, order value, customization level, production requirements, and transaction details. The applicable payment method, payment schedule, currency, beneficiary information, and banking instructions will be stated in the confirmed pro forma invoice or sales contract.
Buyers should remit funds only to the bank account formally specified by China Loong Engineering Machine Co., Ltd. If any payment instructions appear to change, please verify them with your established company contact through a separate communication channel before making payment.
Bank charges and other transaction fees are handled according to the terms stated in the order documents. Production, procurement, reservation of available equipment, or dispatch will be arranged according to the confirmed order and the agreed payment status. Payment timing may influence the production or delivery schedule.
Production or order preparation begins according to the confirmed technical documents, commercial terms, and payment arrangement. The schedule depends on the type of machinery, selected configuration, customization, component availability, order quantity, and other project requirements.
During production or preparation, we may communicate with the buyer regarding drawings, appearance, configuration, identification plates, packaging, or other details that require approval. When appropriate and agreed, progress photographs, videos, or relevant product information may be provided for review.
The buyer should provide requested approvals and technical feedback promptly. Delayed approval, revised specifications, unavailable shipping information, or changes to the confirmed scope may affect completion and dispatch timing.
Before packing or dispatch, the equipment is checked according to the confirmed order specifications and the inspection scope applicable to the product. The review may cover product configuration, appearance, dimensions, basic functions, accessories, identification information, and packaging preparation, depending on the machinery involved.
If the buyer requires a specific inspection procedure, test report, remote video review, or third-party inspection, this requirement should be stated before the order is confirmed. Any associated cost, scheduling requirement, access arrangement, or inspection standard must be agreed in advance. Third-party inspection does not replace the buyer’s responsibility to confirm that the ordered product is suitable for its intended application and local requirements.
Packing is selected according to the machine size, product characteristics, transportation method, handling conditions, and destination requirements. Depending on the order, equipment may be shipped assembled, partially disassembled, secured for container loading, or packed in suitable cases, pallets, frames, or protective materials.
Any special requirements for moisture protection, reinforced packing, lifting points, container loading, labeling, marks, or separate packing of attachments and spare parts should be communicated before quotation or order confirmation. Additional packing requirements may affect the total cost and preparation schedule.
Standard commercial and shipping documents are prepared according to the confirmed transaction and delivery terms. If the destination requires particular documents, legalization, inspection, labeling, or import-related information, the buyer should notify us before placing the order.
Delivery may be arranged by sea, land, air, courier, or multimodal transport, depending on the product dimensions, weight, urgency, destination, and agreed trade terms. Heavy machinery and complete equipment are generally shipped using a suitable container, flat rack, break-bulk, roll-on/roll-off, or other appropriate transport method, subject to carrier availability and order requirements.
The applicable Incoterms rule, loading point, destination, freight responsibility, insurance arrangement, and transportation charges will be specified in the quotation or order documents. Freight estimates may change before booking because of carrier rates, route availability, fuel costs, seasonal conditions, port requirements, or other logistics factors.
Estimated shipment and transit times are provided for planning purposes and remain subject to production completion, payment confirmation, booking availability, customs procedures, port operations, weather, carrier schedules, and circumstances beyond reasonable control. The buyer is responsible for confirming local import rules, permits, duties, taxes, customs clearance requirements, and equipment compliance at the destination unless otherwise agreed in writing.
Upon delivery, the buyer should inspect the outer packaging, machine condition, model, quantity, accessories, and shipping marks before signing the carrier’s receipt whenever possible. Any visible damage, shortage, or packaging issue should be recorded with the carrier immediately.
If a problem is found, please retain all packaging and provide clear photographs or videos of the package, machine, identification plate, damaged area, and unloading condition. Relevant transport documents and a description of the issue should also be submitted promptly so that the matter can be reviewed with the responsible parties.
Before operation, the buyer should read the supplied instructions, check fluid levels and connections where applicable, complete any required assembly or commissioning steps, and ensure that operation is performed by appropriately trained personnel. Machinery should not be operated if transport damage, missing safety components, incorrect connections, or abnormal conditions are identified.
China Loong Engineering Machine Co., Ltd. provides order-related after-sales communication for equipment, attachments, and parts supplied under the confirmed transaction. Support may include assistance with product documentation, installation or commissioning questions, operating guidance, maintenance information, parts identification, and technical issue review, depending on the product and agreed order scope.
For efficient technical support, please provide:
Each after-sales request is evaluated according to the confirmed order documents, product condition, available evidence, applicable support terms, and cause of the reported issue. Replacement parts, remote guidance, repair arrangements, or other solutions are determined after technical review. Unauthorized modification, improper operation, unsuitable working conditions, incorrect maintenance, normal wear, accidental damage, and third-party repairs may affect the available resolution.
Requests to change or cancel an order must be submitted in writing and are subject to review. Once materials have been purchased, components reserved, customization completed, production started, or shipping booked, cancellation or modification may involve costs and may not be possible in all cases.
Returns are not accepted without prior written authorization. Any return request will be assessed according to the product condition, order specification, customization status, reason for return, transportation feasibility, and agreed commercial terms. Custom-made, specially configured, used, installed, or damaged products may be subject to additional restrictions.
The buyer is responsible for providing accurate technical requirements, selecting equipment suitable for the intended application, confirming compatibility, and reviewing all order documents before approval. The buyer should also ensure compliance with local laws, import requirements, registration rules, emission standards, workplace safety requirements, and operator qualifications applicable at the destination.
Safe unloading, assembly, commissioning, operation, inspection, and maintenance must be performed using appropriate equipment and qualified personnel. Site conditions, foundations, electrical supply, hydraulic connections, lifting arrangements, and supporting facilities should be prepared according to the requirements of the ordered machinery.
All final specifications, prices, payment terms, delivery arrangements, and support conditions are governed by the quotation, pro forma invoice, sales contract, or other written documents confirmed for the individual order.
China Loong Engineering Machine Co., Ltd. manufactures and supplies construction, mining, road-building, and material-handling machinery. Our range includes heavy equipment, attachments, and spare parts, with OEM, ODM, and customization options available for different applications and procurement needs.